Fat-Free (low) Decaf Cocoa Powder, Unsweetened | Theobroma Cacao

Frequently Asked Questions

Custom and personalized orders

While we do not offer gift wrap, please drop us a line with any request for custom or personalized orders.

Gift wrapping and packaging

We do not gift wrap any item. Please let us know however if you are sending a gift and want us to send it without the packaging slip or pricing.

Wholesale availability

We sell wholesale and bulk on most items. Please contact us for business relationships and with special orders. You may also visit our bulk shop SKBULKHERBS.

What does "Farm Grown" mean?

🌿 About Our “Farm Grown” Herbs & Spices:

All herbs and spices labeled “Farm Grown” in our shop are:
Planted and cared for naturally—without harmful chemicals or lead-based soil
Carefully harvested, stored, and packaged to maintain freshness
Handled with workflows designed to prevent cross-contamination.

📸 Important Note About Pictures:

Most herb photos shown are staged images for display purposes. Please read the full description of each herb before purchasing.

If you are unfamiliar with a specific herb or spice, we encourage you to do your own research prior to purchase. Please do not base your decision solely on the product photo.

What does wildcrafted mean?

Herbs and spices stated as wildcrafted in our store were harvested in fields where they already grow naturally by nature, without harmful chemicals. The soils are naturally fertilized, and the herbs are carefully harvested, stored, and prepared in a UDSA certified organic facility.

Why we cannot accept returns and exchanges.

We pride ourselves on our sanitation process while preparing your orders, which are food-grade items. Therefore, we are unable to accept returns and exchanges as these items cannot be restocked.

We will make exceptions for orders that we made a mistake with.

STORAGE FEE: Sorry we cannot store your order for free. All orders that are not shipped within 30 days will incur a $36.99 per week storage charge. A 10% restocking fee will be charged for all orders canceled after it is held for shipping.

What is your order processing policy?

Although orders are received 24/7, our operation hours are 9 am - 6 pm M-F.

We are CLOSED Sat-Sun and major Holidays.

Orders received M-F during our operation hours will BEGIN to be processed the same day or the next day after the order is received, and shipped 3-7 BUSINESS DAYS after.

Orders received after 6 pm on Fridays and on the weekends will begin to be processed on *Monday.

*If Monday is a US holiday, your order will begin to process on TUESDAY.

If you have concerns with your order being shipped, please check the time and date that you have ordered, contact us only after 7 business days have passed without shipping confirmation.

If we are late to ship we will more than likely contact you to keep you in the loop.

Order processing time and shipping policy

EXPECT DELAYS: During holidays the processing time can be up to 7 BUSINESS days M-F as orders increase. Order with more than 5 herbs may have a longer processing time.

Shipping: orders are shipped by First Class Mail within 1-2 business days are after the processing time is completed.

Please go to your Etsy "Purchases and Review" page to find the estimated time that you will receive your order.

Orders are processed in the order received.

SHIPPING COST: Wholesale, bulk, and larger shipping will incur additional shipping charges to be paid by the customer at the time of shipping. Consider that if your order is 2 lbs or greater, you may be expected to cover your shipping costs depending on the charge for your region.

Tell me about your cancelation/refund policy

Please purchase seriously, as we are unable to cancel your order - ALL ORDERS PLACED ARE FINAL. If you are concerned about the processing time, please contact us, do not make the assumption that you will receive your package late.

LOST/STOLEN PACKAGES: The carrier that you chose is responsible for your package once we have mailed it. We cannot replace or REFUND stolen, lost, or miss-delivered packages shipped to the address provided. We are not responsible for USPS or other carrier delays, please use your tracking number to track your package.

What happens after I purchase my order and choose USPS?

1. When you place your order it is automatically placed in a cue, by the date of purchase.
2. We begin to source your herb.
3. Your payment is verified (some payment takes 3-days for your bank to release the funds).
3. Your herbs are packed.
4. A shipping label is created, and Etsy sends you your tracking number.
5. USPS schedules a bulk pickup for all our orders processed and ready to ship.
6. The post office picks up the shipment.
7. The post office logs the shipment.
8. The post office sorts the shipment.
9. Your package leaves on the way to you via USPS.
10: Etsy notifies you when your order is delivered.

PS: Everyone will receive a tracking number, please check your Etsy messages.