The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
We respect your privacy. We will never share or sell your information with anyone, ever. We will only use your information to process your order or send you promotions on our products.
By buying from our store you are giving us consent to contact you regarding your order or for any promotion of our products.
While we do not offer gift wrap, please drop us a line with any request for custom or personalized orders.
We do not gift wrap any item. Please let us know however if you are sending a gift and want us to send it without the packaging slip or pricing.
We sell wholesale and bulk on most items. Please contact us for business relationships and with special orders. You may also visit our bulk shop SKBULKHERBS.
All our herbs and spices stated as organic in our store were planted and cared for naturally, without harmful chemical or lead-based soil, carefully harvested, stored, and prepared in a UDSA certified organic facility, with workflows in place to prevent cross-contaminations with herbs that are non-organic.
IMPORTANT/PICTURE OF HERBS: Most pictures of the herbs are staged, stock, photos, please read the description of the herb, do not buy the herb solely based on the picture. If you are unsure of the herb, please do due diligence and research the herb or spice that you are buying.
Herbs and spices stated as wildcrafted in our store were harvested in fields where they already grow naturally by nature, without harmful chemicals. The soils are naturally fertilized, and the herbs are carefully harvested, stored, and prepared in a UDSA certified organic facility.
We pride ourselves on our sanitation process while preparing your orders, which are food-grade items, therefore, we are unable to accept returns and exchanges as these items cannot be restocked and resold during the COVID-19 pandemic.
We will make exceptions for orders that we made a mistake with.
STORAGE FEE: Sorry we cannot store your order for free. All orders that are not shipped within 30-days will incur a $36.99 per week storage charge. A 10% restocking fee will be charged for all orders canceled after it is held for shipping.
Although orders are received 24/7, our operation hours are 9 am - 6 pm M-F.
We are CLOSED Sat-Sun and major Holidays.
Orders received M-F during our operation hours will BEGIN to be processed the same day or the next day after the order is received, and shipped 3-7 BUSINESS DAYS after.
Orders received after 6 pm on Fridays and on the weekends will begin to be processed on *Monday.
*If Monday is a US holiday, your order will begin to process on TUESDAY.
If you have concerns with your order being shipped, please check the time and date that you have ordered, contact us only after 7 business days have passed without shipping confirmation.
If we are late to ship we will more than likely contact you to keep you in the loop.
EXPECT DELAYS: During holidays the processing time can be up to 7 BUSINESS days M-F as orders increase. Order with more than 5 herbs may have a longer processing time.
Shipping: orders are shipped by First Class Mail within 1-2 business days are after the processing time is completed.
Please go to your Etsy "Purchases and Review" page to find the estimated time that you will receive your order.
Orders are processed in the order received.
SHIPPING COST: Wholesale, bulk, and larger shipping will incur additional shipping charges to be paid by the customer at the time of shipping. Consider that if your order is 2 lbs or greater, you may be expected to cover your shipping costs depending on the charge for your region.
We accept cancelations UP TO one (1) hour after you have made your purchase. Please purchase seriously, as we are unable to cancel your order after this time has passed. If you have a problem with your order after you have purchased please contact us immediately. If you are concerned about the processing time, please contact us. Do not make the assumption that you will receive your package late and in turn, ask for a refund.
LOST/STOLEN PACKAGES: The carrier that you chose is responsible for your package once we have mailed it. We cannot replace or REFUND stolen, lost or miss-delivered packages shipped to the address provided. We are not responsible for USPS or other carrier delays, please use your tracking number to track your package.
1. When you place your order it is automatically placed in a cue, by the date of purchase.
2. We begin to source your herb.
3. Your payment is verified (some payment takes 3-days for your bank to release the funds).
3. Your herbs are packed.
4. A shipping label is created, and Etsy sends you your tracking number.
5. USPS schedules a bulk pickup for all our orders processed and ready to ship.
6. The post office picks up the shipment.
7. The post office logs the shipment.
8. The post office sorts the shipment.
9. Your package leaves on the way to you via USPS.
10: Etsy notifies you when your order is delivered.
PS: Everyone will receive a tracking number, please check your Etsy messages.